Colorado City University-Colorado

Total Quality Management (TQM)

Overview
Curriculum
Instructor

Instructor: Ferne Waters
Lectures: 10
Students: 7986
Duration: 10 weeks

Categories: * Certificate Courses *, * E-Certificate Courses *, Business & Career, Courses in English, DIN Standards, Engineering & Technology, IEC, ISO Standards, Management, Quality Standards, Six Sigma, System Engineering

Tags: quality, TQM

A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

Primary elements of TQM
Benefits of TQM
Implementing TQM
History and evolution of TQM
Deming's 14 Points for TQM
TQM resources

Introduction 0/1
- Lecture 1.1
  
  Introduction
The Origin 0/1
- Lecture 2.1
  
  The Origin
Basic Principles of TQM 0/1
- Lecture 3.1
  
  Basic Principles of TQM
The Cost 0/1
- Lecture 4.1
  
  The Cost
PRIMARY ELEMENTS OF TQM 0/1
- Lecture 5.1
  
  PRIMARY ELEMENTS OF TQM
BENEFITS OF TOTAL QUALITY MANAGEMENT 0/1
- Lecture 6.1
  
  BENEFITS OF TOTAL QUALITY MANAGEMENT
GENERIC STRATEGY MODEL FOR IMPLEMENTING TQM SYSTEMS 0/1
- Lecture 7.1
  
  GENERIC STRATEGY MODEL FOR IMPLEMENTING TQM SYSTEMS
EXAMPLES OF TOTAL QUALITY MANAGEMENT SYSTEM STRATEGIES 0/1
- Lecture 8.1
  
  EXAMPLES OF TOTAL QUALITY MANAGEMENT SYSTEM STRATEGIES
Conclusion 0/1
- Lecture 9.1
  
  Conclusion
Completion of Course 0/1
- Lecture 10.1
  
  Completion of Course

Ferne Waters

Introduction 0/1

The Origin 0/1

Basic Principles of TQM 0/1

The Cost 0/1

PRIMARY ELEMENTS OF TQM 0/1

BENEFITS OF TOTAL QUALITY MANAGEMENT 0/1

GENERIC STRATEGY MODEL FOR IMPLEMENTING TQM SYSTEMS 0/1

EXAMPLES OF TOTAL QUALITY MANAGEMENT SYSTEM STRATEGIES 0/1

Conclusion 0/1

Completion of Course 0/1

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