Total Quality Management (TQM)
  • Instructor: Ferne Waters
  • Lectures: 10
  • Students: 7986
  • Duration: 10 weeks
Categories: * Certificate Courses *, * E-Certificate Courses *, Business & Career, Courses in English, DIN Standards, Engineering & Technology, IEC, ISO Standards, Management, Quality Standards, Six Sigma, System Engineering
Tags: quality, TQM

A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

  • Primary elements of TQM
  • Benefits of TQM
  • Implementing TQM
  • History and evolution of TQM
  • Deming's 14 Points for TQM
  • TQM resources
Ferne Waters